Generazione Z in hotel: come conquistare i viaggiatori del futuro
📍 Gen Z, born 1996-2010, reshapes hospitality, demanding digital convenience, authenticity, and sustainability. Fluid, intuitive digital processes are essential, including smartphone bookings and virtual keys. Flexibility allows spontaneous plans with 24/7 service access. Authentic experiences and recognizable hotel identities appeal to them. Sustainability is crucial, with eco-friendly practices expected. Hotels must adapt to these demands to remain competitive and foster loyalty, becoming key players in future tourism.
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