Migliorare la guest experience con pagamenti più semplici e sicuri
💳 Adyen, a financial technology platform, conducted the Adyen Index Hospitality Report 2024 to study payment preferences among consumers and hoteliers. Findings include: 53% of consumers value payment options, 66% have a preferred payment method, and 49% would spend more with more choices. 71% of hotels recognize the importance of offering payment variety, 64% plan to accept more payment methods, 62% will offer international methods, and 67% of travelers consider free cancellation within 24-48 hours crucial. Concerns over fraud affect 68% of consumers, and 55% of hotels consider phone payments favored by guests, yet only 2% of customers prefer it. Payment issues, such as card denial or delayed charges, impact the likelihood of returning customers.
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