Risorse umane

🛡 I4T expands its commercial network with two new area managers: Emilio Ganci for Western Sicily and Jacopo Rumor for Lower Veneto, including Padova, Vicenza, and Rovigo. The team now boasts 15 professionals, supported by an internal back-office resource and coordinated by network director Ilaria Bortolato. This expansion is part of a strategy to effectively cover the territory and enhance human resource competencies, essential for excellent service. With a focus on dialogue and problem-solving, these managers will bolster travel agent support. Commercial Director Giovanni Giussani emphasizes the importance of pre-contractual clarity for agents in the wake of IVASS highlighting complaints in the insurance sector.

🏡 Nicola Migheli, after two years as Hotel Manager, is set to become the Managing Director of Rosewood Castiglion del Bosco next month. Migheli's career spans high-level hospitality experiences in London, Dubai, Sardinia, Puglia, and Veneto. Embracing Rosewood Hotels & Resorts' "Sense of Place" philosophy, he aims to create authentic, detail-rich guest experiences. Transitioning from Hotel Manager to Managing Director reflects his commitment to the property, team, and guests.

🏦 Valerio Duchini, with a career starting at B&B Hotels in 2009 and former roles in Vodafone Automotive and Compass Group Italia, has been appointed as the new Chief Executive Officer for Western Europe, succeeding Marine Charles. Duchini, aged 52, holds a degree in economics, a master's in tourism management from Ca' Foscari University of Venice, and has completed the Advanced Management Program at Harvard Business School. He has been pivotal in B&B Hotels' Italian network development and the U.S. expansion, overseeing the opening of the first three American hotels. Duchini now aims to guide nearly 450 hotels in France, Belgium, and Switzerland while supporting the development of this historic region.

🚿 Sandra Consiglio, with 28 years of experience, serves as the Corporate Housekeeping Director at Lefay Resorts. She emphasizes the importance of cleanliness in hotels for guest preference, a fact supported by customer surveys from global OTAs and online comparison sites. As a trainer for 15 years with Avalon Consulting, Consiglio highlights leadership, organization, and communication as key skills for the role. She notes that post-Covid, guests have higher cleanliness expectations, leading to more sophisticated and sustainable services. Advanced software now assists in managing housekeeping tasks more efficiently. Consiglio also comments on the impact of design on functionality and the debate between direct management and outsourcing of housekeeping, favoring direct management for brand standards adherence despite high staff turnover. Finally, she stresses the criticality of continuous staff training and transparent communication for maintaining service quality.

🛳 Frank A. Del Rio is stepping down from Oceania Cruises, with his departure announced following Jason Montague's return to Norwegian Cruise Line Holdings to oversee luxury brands Regent Seven Seas Cruises and Oceania. Del Rio started at Oceania as president in 2023 and worked there since his early twenties, holding various roles including director of destination services, marketing, and senior VP. Andrea DeMarco, president of Regent Seven Seas, will also exit, with his last day scheduled for March 4.

🏡 Rosanna Conti, with 15 years as General Manager at Grand Hotel Savoia Cortina, is now Cluster General Manager for Gruppo Cortina. She will oversee the portfolio including Radisson Residences Savoia Palace Cortina d’Ampezzo, Lajadira Hotel&Spa, and the upcoming Hotel Ampezzo, set to open in late autumn 2025 in Cortina's historic center. Enzo Ciannelli, with over 20 years in hospitality, succeeded Conti at Grand Hotel Savoia Cortina starting February 1, 2025. The group aims to redefine luxury for the upcoming 2026 Winter Olympics.

🏆 After the merger between Ita Airways and Lufthansa, Joerg Eberhart has been appointed as both CEO and General Manager, succeeding Andrea Benassi. The recent management appointments give insight into the strategic direction of the new era for Ita Airways.

📈 Master Explorer announced a new addition to their commercial team with Emad Bodros joining recent hires Adriano Bertolini and Filippo Di Marzo. The travel company, with offices in Bari, Rome, and Milan, reported a 25% growth in 2024 and a 47% increase in long-haul bookings in January 2025 over the previous year. A promotion offering a 2% higher commission for 2025 bookings aims to boost pre-summer sales before the end of March.

🏖 Jean-Yves Blatt has been appointed as the General Manager of Six Senses Crans-Montana this month. Previously managed Villars Alpine Resort, he played a key role in transforming Villars Palace into a prestigious luxury destination, which joined “Leading Hotels of the World” and “Swiss Deluxe Hotels” by the end of 2024. Positioned above the main Crans cable car, Six Senses Crans-Montana features 78 rooms, suites, and residences with views of the Swiss Matterhorn and the 4 Vallées up to the French Mont Blanc.

🦣 Quark Expedition enhances Antarctica cruises with the new 168-passenger World Voyager for the 2026-2027 season, offering 43 departures across 13 itineraries. Book by May 31 for a 15% discount. The World Voyager features deluxe balcony suites, a theater, and a science center as part of the 'Science & Discovery' program. In collaboration with Friedlaender Lab at UC San Diego, guests can observe marine mammal experts during an 11-day expedition, studying whale behaviors, sounds, and migration routes, and experience new helicopter adventures.