Innovazione

💳 Dojo Pocket, a 143-gram portable device by fintech company Dojo, enables seamless order and payment management in stores and restaurants. It works even with low signal and can issue digital receipts and split bills, minimizing trips to the checkout. Antonio Di Berardino, Dojo's Italy country manager, says it enhances agility and convenience, contributing to digital transformation and modernization in Italy's retail sector.

💻 Booking.com’s Global AI Sentiment Report highlights the travel sector's AI enthusiasm. 91% of consumers are excited about AI, 79% are familiar with it, and 89% wish to use it for future travel. 67% have already used AI for travel-related tasks, with 98% for planning/bookings and 96% during trips. AI assists in avoiding crowded destinations (71%) and promoting positive experiences (60%). James Waters emphasizes AI's transformative role in consumer interaction and expectation management.

📅 CartOrange aims to hire 10 more travel consultants by the end of 2024. Silvia Poli, HR head, highlights applications from agents with 10-20 years of experience seeking a sustainable model. CartOrange offers a 20-person tour operator team, AI support via Lysa, and targeted marketing tools. Economically, the company provides high commissions, covers two-thirds of Inps contributions, and acts as a tax substitute, offering advantageous contracts.

🏨 Giacomo Vena and Stefania Ciaccio own Palco Rooms&Suites, a luxury hotel in Palermo by Teatro Massimo. Giacomo grew up in hospitality from 1969, while Stefania joined in Sicily, managing a property Giacomo later bought. Amenitiz technology revolutionized their operations, reducing error risks and repetitive tasks, allowing focus on guest experience. The use of AmenitizPay and Price Advisor enhances efficiency. They recommend Amenitiz for improving work-life quality and guest satisfaction.

🏠 Arca Commerciale reopened its modernized 3,000 sqm store on Via Zanardi 54, Bologna, with 25 specialists assisting the Horeca sector. The store features 100 parking spaces and offers online shopping via Click&Shop. Upcoming events in The Cooking Box Academy include masterclasses and show cooking until 2026. Key dates: September 29, October 6, October 13, and Open Days from September 30 to October 16. Giovanni Baldacci and Gabriele Giannuli emphasize innovation and customer relationships.

🍽 Cooperto, launched in 2023, addresses Italian dining's digital gap with a reservation management software. With 25% of 18-34-year-olds ignoring unknown calls, Cooperto's solution is timely. Since January 2024, 300+ Italian restaurants adopted the platform, featuring 100+ functionalities like automated marketing and real-time feedback. Founded by Luca Proserpio and team, Cooperto aims for nationwide expansion by 2026, transforming customer interactions and digitalizing traditional reservation methods.

📈 Emerging Travel Group (ETG) partners with Simple Booking, a leading CRS used by over 7,500 hoteliers globally. ETG aims to expand its reach in Europe, especially Italy, as well as South America, Asia, and Australia. Through RateHawk, ETG connects hoteliers to a global clientele of over 20 million monthly guests and 100,000 travel professionals. Simple Booking's channel manager enables easy updates on ETG's platforms, enhancing efficiency and reducing manual errors.

💻 Quentin Desurmont, CEO of Serandipians, discussed AI at the Essence of Sardinia 2025 event at Forte Village. By 2025, 40% of operators are using AI, a jump from 20% in previous meetings in Phuket and Panama. AI applications include multilingual translations, real-time content, personalized in-room services, team training, and energy efficiency. Desurmont emphasized the need for human oversight due to AI's fallibility. AI will enhance, not replace, the human touch in luxury travel.

🛫 Ryanair will transition to 100% digital boarding passes starting November 12, 2025. Passengers will use the "myRyanair" app for check-in and boarding. Chief Commercial Officer Dara Brady highlights the faster, smarter, and more sustainable travel experience this change offers, with app features like Order to Seat and real-time flight updates. Currently, 80% of Ryanair's 206 million passengers already use digital passes.