Innovazione

💰 Veronica Diquattro, president of Consumer & Supply Business in Europe for Omio, announced reaching 1 billion users and a partnership with Navitime Japan Co., Ltd. to sell European tickets. Omio's user base grew 50% year over year in 2024. The platform launched 175,000 unique connected journeys and focuses on interlining and multimodality, combining four modes of transport. Investments are being made in enhancing user experience, particularly on mobile apps (80% of bookings), and integrating Artificial Intelligence in internal processes and customer interactions, with plans to expand into pre-booking and chatbots like Chat GPT. Omio maintains internal control of data for accuracy.

🚑 Emirates, in partnership with Parsys Telemedicine, is investing over $2.4 million to equip 300 aircraft with advanced onboard telemedicine stations. These stations enable high-definition videoconferences, remote health evaluations, secure data transmission, and 12-lead Telecardia electrocardiograms. The cabin crew can relay vital signs to Emirates' 24/7 Ground Medical Support in Dubai for immediate assistance during in-flight emergencies. The medical kit includes a pulse oximeter, thermometer, blood pressure monitor, glucometer, and ECG.

✈️ The Umbria San Francesco d'Assisi International Airport launched a completely renovated website on March 12, 2025. New features include an updated flight schedule system, real-time flight monitoring, and a tracking system to follow aircrafts in and out of Perugia. Designed with user-friendliness in mind, especially for mobile users, the site promises secure, intuitive navigation. It also serves as an information hub offering flight deals, operational links, parking and transport services, along with airport news and transparency reports. The website's URL remains www.airport.umbria.it.

🏨 In 2025, hotel managers are advised on overbooking strategies: intentional overbooking to counter no-shows and unintentional due to system errors. Effective management includes integrated booking systems to prevent accidents, clear communication policies, offering upgrades or nearby accommodations, and exceptional customer service for affected guests. Overbooking, when managed well, can maximize occupancy and revenues while maintaining a hotel's reputation. Chekin offers a free 14-day trial to streamline hotel operations.

🏨 By 2025, hotel managers in Italy must leverage online booking portals to increase visibility and simplify reservations. Platforms like Booking.com, Expedia, Agoda, Hotels.com, Trip.com, and Lastminute.com offer diverse markets and advanced tools. Employing a diversified strategy and optimizing listings with high-quality images, detailed descriptions, and updated services, including COVID-19 safety protocols, is crucial. Technologies like virtual tours and AI-based personalized recommendations enhance user experience and competitiveness. ????️

🛠 In the hospitality industry, BREM, a leader in thermo-design, is blending functionality with aesthetics through their ESSEN towel warmer, designed by Luigi Brembilla, part of the CROSS FRAME Collection. ESSEN features a single tubular section for an appealing look and high functionality, with a large rectangular frame that increases thermal output. Available sizes range from widths of 40/52/64/70/130 cm and heights of 72/104/136/168/200 cm, with various finishes including classic white sablé, chrome, and gold or silver leaf. ESSEN also comes in an electric version and an ESSEN PLUS model with additional radiant tubes for increased heating needs.

📌 Marcello Mangia, previously skeptical about the future of travel agencies, has launched a new technology platform, Mdestinations, to simplify booking processes for agencies. Mangia, speaking with TTG Italia, expressed confidence in the potential for modern, well-developed travel agencies. He is also considering expanding his company's hotel operations abroad, acknowledging his company's reliability in working with international investment funds.

✈ Emirates Vice President Adnan Kazim announced an expanded agreement with Expedia Group, integrating the New Distribution Capability (NDC) API directly into Expedia brands. This collaboration enables personalized booking experiences and ongoing access to Emirates' NDC content, simplifying the booking process. The partnership will also enhance loyalty programs and provide a broader range of options, including extra baggage and seat selection, creating tailored travel packages with Expedia's global hotel offerings.

📍 Abu Dhabi Pass, a digital tool by DCT Abu Dhabi and Etihad Airways, simplifies access to the emirate's offers. Etihad passengers receive an email to access the pass, which includes a tourist SIM with 10GB of data, unlimited public bus access, and 24-hour hop-on-hop-off tourist bus access. Holders enjoy discounts at cultural venues like Qasr Al Watan and Louvre Abu Dhabi, special rates at Yas Island attractions, savings at over 200 restaurants, and deals on desert safaris and city tours. The pass aligns with Abu Dhabi's Tourism Strategy 2030 to enhance visitor experiences.

✈ Air Europa connects New York, Havana, Medellin, Panama, and Asuncion daily, increasing Cancun and Punta Cana flights to five weekly and adding Madrid to Cordova and Salvador de Bahia four times a week. The airline aims to reach an average occupancy of 84% by transporting 3.3 million passengers with a total offering of 3.5 million long-haul seats, boosted by the arrival of three new B787 Dreamliners to its existing fleet of 26.