Innovazione

🗺 Booking.com reports in its Global AI Sentiment report that 91% of consumers are excited about AI, 79% are familiar with it, and 89% want to use it for future travel plans. Two-thirds (67%) have already used AI in travel aspects. AI is used for translation (45%), finding local activities (44%), and avoiding overcrowded destinations (71%). The technology is preferred over colleagues (19%) and influencers (14%) for travel advice.

🗺 ACI blueteam launches PrenotACI.travel, a travel agency initiative within ACI's provincial offices. With over 1.2 million members in Italy, it offers strategic access to a loyal customer base without initial investment or personal risk. Supported centrally, participants enjoy partnerships with Welcome Travel Network and tour operators, earning up to 95% of net results. Announced by Massimiliano Biella, the project targets experienced travel professionals, with more details available at TTG Travel Experience in Rimini.

💳 Dojo Pocket, a 143-gram portable device by fintech company Dojo, enables seamless order and payment management in stores and restaurants. It works even with low signal and can issue digital receipts and split bills, minimizing trips to the checkout. Antonio Di Berardino, Dojo's Italy country manager, says it enhances agility and convenience, contributing to digital transformation and modernization in Italy's retail sector.

🏨 Giacomo Vena and Stefania Ciaccio own Palco Rooms&Suites, a luxury hotel in Palermo by Teatro Massimo. Giacomo grew up in hospitality from 1969, while Stefania joined in Sicily, managing a property Giacomo later bought. Amenitiz technology revolutionized their operations, reducing error risks and repetitive tasks, allowing focus on guest experience. The use of AmenitizPay and Price Advisor enhances efficiency. They recommend Amenitiz for improving work-life quality and guest satisfaction.

🏠 Arca Commerciale reopened its modernized 3,000 sqm store on Via Zanardi 54, Bologna, with 25 specialists assisting the Horeca sector. The store features 100 parking spaces and offers online shopping via Click&Shop. Upcoming events in The Cooking Box Academy include masterclasses and show cooking until 2026. Key dates: September 29, October 6, October 13, and Open Days from September 30 to October 16. Giovanni Baldacci and Gabriele Giannuli emphasize innovation and customer relationships.

🍽 Cooperto, launched in 2023, addresses Italian dining's digital gap with a reservation management software. With 25% of 18-34-year-olds ignoring unknown calls, Cooperto's solution is timely. Since January 2024, 300+ Italian restaurants adopted the platform, featuring 100+ functionalities like automated marketing and real-time feedback. Founded by Luca Proserpio and team, Cooperto aims for nationwide expansion by 2026, transforming customer interactions and digitalizing traditional reservation methods.

📈 Emerging Travel Group (ETG) partners with Simple Booking, a leading CRS used by over 7,500 hoteliers globally. ETG aims to expand its reach in Europe, especially Italy, as well as South America, Asia, and Australia. Through RateHawk, ETG connects hoteliers to a global clientele of over 20 million monthly guests and 100,000 travel professionals. Simple Booking's channel manager enables easy updates on ETG's platforms, enhancing efficiency and reducing manual errors.

💻 Quentin Desurmont, CEO of Serandipians, discussed AI at the Essence of Sardinia 2025 event at Forte Village. By 2025, 40% of operators are using AI, a jump from 20% in previous meetings in Phuket and Panama. AI applications include multilingual translations, real-time content, personalized in-room services, team training, and energy efficiency. Desurmont emphasized the need for human oversight due to AI's fallibility. AI will enhance, not replace, the human touch in luxury travel.

🛫 Ryanair will transition to 100% digital boarding passes starting November 12, 2025. Passengers will use the "myRyanair" app for check-in and boarding. Chief Commercial Officer Dara Brady highlights the faster, smarter, and more sustainable travel experience this change offers, with app features like Order to Seat and real-time flight updates. Currently, 80% of Ryanair's 206 million passengers already use digital passes.