Innovazione

✈ Taiwan's Eva Air offers 24/7 bilingual customer service in Chinese and English. The service is available through local hotline calls, with local language assistance provided during regular service hours. In 2019, Eva Air introduced a traditional Chinese AI chatbot that answers over 500 FAQs. Moreover, they have implemented the Genesys system with a "virtual queue" feature, allowing passengers to opt for callbacks, thus reducing wait times.

🛢 Scandinavian Airlines partners with Danish green hydrogen producers and Dutch industrial markets to establish Europe's leading green hydrogen cluster. The partnership was formalized by signing a declaration at the Danish-Dutch Hydrogen Cooperation Forum at Danish Industry headquarters. The transnational initiative aims to link Danish production with Dutch demand for green hydrogen.

🌍 By 2040, India, China, and the United States will dominate the global tourism market, with international travelers expected to reach 2.4 billion, a 60% increase from today. Indian travelers will quintuple over the next 15 years, typically booking international flights under 50 days in advance. The U.S. will continue to hold up to 40% of the travel market, with 78% of Americans willing to pay more for well-known travel brands. Spain is set to overtake France as the most visited country, with Mexico and Middle Eastern destinations like the UAE and Saudi Arabia, featuring projects like Neom and Expo 2030, also rising in popularity.

💡 ILUNION Hotels and Les Roches Global Hospitality Education revealed that 60% of hotels have no specific innovation budget, and innovation is mostly driven by top managers, not specialists. Only 25% offer training in innovation, while 50% are reluctant to collaborate with startups. Over half proactively apply innovation, but less than half leverage insights from other sectors. The Barometer will be conducted periodically to track innovation efforts.

🎬 Samarcanda, nearing its 40-year milestone, launches Juice, a 4.0 entertainment product. Juice, developed by the company active in tourist entertainment, passed pilot testing and is set to become the company's leading solution. Dario Filippi, Samarcanda's founder and president, believes Juice will redefine entertainment in all structures for the next 5-10 years, having begun the project 3 years ago. It incorporates high-tech and novel production elements into shows without raising costs for facilities.

🏖 Global Artificial Intelligence in tourism market expected to reach $5.2 billion by 2030, with a CAGR of 16.3% from 2023 to 2030 (Grand View Research). AI adoption has increased by 57% from 2022 to 2023 (Deloitte Insights, 2024). 71% of travelers expect personalized services such as trip suggestions based on previous preferences (PhoCusWright, 2024). 33% of tourism companies implemented AI chatbots for real-time customer support (Phocuswire AI Survey, 2024). AI adoption could reduce operational costs by up to 30%, allowing human resource reallocation to strategic roles (McKinsey & Company).

🌍 60% of travelers plan to visit major cities in 2025, with Italians at 70%, and Gen Z at 74%. Omio's 2024 bookings for capitals increased by 51% for multimodal reservations. Solo travel is on the rise, with 30% of men and 23% of women globally, and 22% of male vs. 18% female travelers in Italy considering solo trips in 2025. Over 25% of Italian respondents plan to spend more than €2,000 on international travel. Language barriers and unfamiliar transport companies stress 29% of travelers globally, rising to 36% among Italians. In 2025, 44% will rely on AI for travel planning, up from 27% in 2024. The preference for high season travel in June-August remains strong, with 76% favoring it in 2025. 42% of Omio's summer bookings are for these months. Italian travelers' use of AI for destination suggestions could rise to 32% in 2025, with 45% planning to use AI for travel booking, an increase from 24% in 2024. Sustainable travel is important to 68% of Italians, with Gen Z at 71%, aligning with global trends towards minimizing negative impacts.

🏨 L’intelligenza artificiale (IA) trasforma la gestione alberghiera, automatizzando i compiti di routine e migliorando l’esperienza degli ospiti. IA personalizza raccomandazioni grazie all’analisi dei dati e offre assistenza 24/7 tramite chatbot. Strumenti come Chekin riducono il tempo di gestione dei check-in fino all’87%. L’IA migliora efficienza operativa, gestisce prenotazioni, anticipa esigenze di scorte e ottimizza il consumo energetico. La soddisfazione del cliente aumenta grazie alla personalizzazione e servizio immediato, contribuendo a una maggiore fedeltà e reputazione dell'hotel.

💾 Slope, an "all-in-one" management software, is revolutionizing the hotel sector, optimized for Italian hotels. It integrates room, dining, and additional services management on one platform, featuring a Property Management System (PMS), a booking engine, CRM, channel manager, and modules for restaurant, bar, housekeeping, and wellness areas. Benefits include cloud accessibility, operational flexibility, and process automation, such as guest registration and ISTAT communications. For enhanced financial management, Slope offers payment handling conforming to PSD2 security standards, minimizing fraud risks. Taste by Slope, another module, streamlines the hotel's Food & Beverage service, enabling charge-to-room options and improving communication between staff.

🏖️ Confindustria Nautica presented the 12th edition of "Esportare la Dolce Vita" in Singapore, reporting the Italian BBF (Bello e Ben Fatto) sectors including leisure boating, food, jewelry, fashion, and furniture, valued at €161.3 billion, 26.2% of Italian exports. Italy's BBF has a growth potential of €174.5 billion. Italian export to ASEAN countries, including Singapore, can increase by €1 billion. Italy's exchanges with Singapore reached nearly €3 billion in 2023, up 17%. Italian leisure boating production hit a record €4 billion in exports in 2023, a 15.9% increase over 2022, with Italian superyachts holding 51% of global orders. (Genova, 29 October 2024)