Gestione alberghiera

📌 Interview with HR manager Alessandro Arborio Mella from Nicolaus Spa and Valtur explores employee-company relationships, recruitment processes, and HR dynamics. Emphasizes the importance of internal growth, delegating responsibility, and providing benefits beyond salary. Current HR technology used includes ATS for managing selection cycles, with a focus on personal interviews despite technological advances. Underlines the need for honesty in job descriptions and adapting to digital changes in hospitality. Offers advice for HR newcomers on understanding all aspects of the business and connecting with employees across all levels.

🏠 The Hassler Roma, operational for over 125 years and led by hoteliers Roberto Jr. and Veruschka Wirth, is renowned for its impeccable service and elegance. Marzia Sebastiani, with the hotel since 2013, manages a team of 40 as the executive housekeeper. The luxury 5-star hotel chose Napolillo for its laundry services, priding on a strong partnership and prompt responsiveness. Additionally, the bespoke linen service is exclusively crafted by Rivolta Carmignani, assuring quality befitting the hotel's luxury standards.

📊 The free Nozio Check Up test helps hotels evaluate the effectiveness of their direct selling strategies. Successful completion leads to a complimentary Guide to Disintermediation offering practical tactics for increasing direct bookings, regaining reservation control, and boosting profits. Results can differentiate a hotel's profit maximization from OTA dependence. Take the test to identify improvement areas for your hotel's direct sales approach.

📆 In Italy, vacation rental managers rely on hotel reservation calendars to optimize occupancy rates and enhance guest satisfaction. These dynamic tools track bookings, availability, maintenance status, automate room availability updates across platforms, adjust rates for seasonality and events, and can improve financial outcomes through dynamic pricing strategies. The right calendar integrates seamlessly with property management systems, is user-friendly, customizable, and scalable. Chekin offers a 14-day trial without the need for a credit card, aiming to save property owners 87% of their time and increase earnings per booking.

📸 A TikToker's posts caused an invasion of buses to Roccaraso two weeks ago, leading authorities to set maximum visitor limits. The influencer now targets Ovindoli, anticipating effects next weekend. Gian Marco Centinaio emphasizes tourism should be managed by professionals to prevent overtourism and maintain respect for destinations.

🚨 In Alpe di Siusi, a protest message against overtourism was displayed in red letters in the snow near a cable car. Repubblica.it reported the message appeared three times to be visible to cable car passengers. Similar sentiments have been expressed in Alto Adige, with past protests in August near the Bolzano-Soprabolzano funicular, and anti-tourist graffiti at the Tre Cime di Lavaredo, over 2,000 meters high.

🏖️ In Trentino, 2024, open-air tourism reached 429,000 arrivals and 2.33 million overnight stays, contributing €200 million to the economy. The sector saw an increase in guest duration, with a 16.7% rise in arrivals and 14.6% in overnight stays since pre-Covid 2019. Data revealed by Ciset Ca’ Foscari study during Faita Federcamping convention in Riva del Garda.

🏖️ In 2024, the tourism and restaurant sector emerged as the most dynamic in job offerings, according to an InfoJob survey of nearly 340,000 job postings. Tourism and restaurant roles accounted for 6% of the total, jumping from eighth to fifth in demand. The most sought-after positions were warehouse workers, room cleaners, drivers, and call center agents, with Lombardy, Veneto, and Emilia Romagna leading in regional demand, and Milan, Rome, and Turin being the top cities for job requests.

🏨 Over 50% of Italian hospitality businesses struggle to fill key roles like cleaners, receptionists, and chefs. Seasonal employment, lower wages by 15% compared to other sectors, and negative perceptions by younger generations exacerbate the labor shortage. Automation tools like Chekin can cut guest management tasks by 87%. Strategies include offering competitive salaries (e.g., €1,500/month for domestic workers in Lombardy), flexible work hours, and benefits. A Sicilian hotel reduced turnover by 30% after introducing childcare subsidies. Hoteliers are advised to embrace automation, improve staff skills, leverage new talent pools, invest in branding, and offer competitive benefits to thrive amidst the labor shortage. Chekin's tools help reduce administrative burdens, optimize cleaning processes, and enhance guest experience, with the potential to revolutionize hotel operations in Italy.

🔎 The mystery guest profession originated in the 1940s in the United States for monitoring retail performance and has gained popularity in Europe and Italy in recent decades. The Italian standard UNI 11312-1:2017 outlines guidelines for covert auditing, while UNI 11312-2:2022 defines the competencies of professionals. Despite no official registry for mystery guests in Italy, the role is often part-time, with the potential for substantial but not full-time earnings. Hospite's Academy started in spring 2020, emphasizing ethical engagement without guaranteeing future employment. Co-founders Michele Prete and Nicola Bolzan have authored a book on the profession.