Il futuro del turismo e il ruolo delle agenzie: “Vinceranno le relazioni”
💻 Cristina Mottironi, at the Welcome Travel Group annual event in November 2025, discussed the future of travel intermediation. She emphasized the shift from volume to value in tourism, highlighting the growing complexity and interdependence in the industry. With AI influencing inspiration and personalization, she stressed the importance of human-to-human interactions and the need to rethink skills to build trust and value in customer relationships.
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