Nielsen/American Express: in crescita i pagamenti digitali, soprattutto per i viaggi
💳 Nielsen's research for American Express surveyed 750+ Italians, finding a 90% increase in digital payment use over cash in the last year. Cashless benefits like credit cards are favored by younger generations, particularly Millennials and Gen Z. Discounts and additional benefits are key for 86% of consumers, rising to 95% among Millennials. Digital payments are preferred for their convenience (57%) and speed (46%). Online card use grew by 34% and in-store by 31%. Gen Z leads this trend, with 56% using cards more frequently online and 38% in-store. Tracking expenses (52%) and making faster payments (51%) are top reasons for choosing cards. For Italian consumers, travel is a priority, with 66% seeking loyalty program benefits. Most prefer digital payments both abroad (52%) and domestically (57%), influencing travel location choices for 71%, especially among Millennials (81%). Exclusive experiences and discounts are valued by 91% of consumers, with 83% enrolled or planning to enroll in related loyalty programs. Price (64%) and discounts (59%) are key factors in retail choice, influencing loyalty for 60% of consumers.
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