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Riu Hotels e l’IA: il chatbot che risponde ai clienti

📱 Riu Hotels & Resorts' new chatbot, Claud·IA, developed with Google Cloud's DialogFlow and Emergya support, will soon be available in Italian, adding to Spanish, English, and German. Juan Campins, VP Digital Channels, highlights the move towards personalized real-time digital experiences. Claud·IA manages 75% of over 1500 daily customer queries instantly, with 73% of customers checking availability completing their booking. Multilingual expansion to French, Portuguese, Dutch, Russian, and Chinese is planned.
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Da Federalberghi l’idea per il canone speciale Rai

📰 Federalberghi proposes a cost-neutral reform of the Rai special fee, aiming for a fairer distribution where more participants pay but each pays less. The special fee revenue was €61 million in 2010, rising to €79 million in 2023. Despite over 480,000 short-term rental properties in Italy with TVs, only 88,000 (18.3%) comply with the fee. Research by Inside Airbnb and Incipit Consulting in August 2024 shows widespread noncompliance. Federalberghi suggests using evasion combat funds to reduce fees for all payers, including traditional tourism businesses and compliant new hospitality providers.
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