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Tony Loeb

9104 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
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  • 2 min

Overtourism in Italia ‘Non è colpa dei turisti’

🏠 Venezia celebrates the entry of €2.2 million from a tourist entry ticket trial, while Tuscany reports 52 million tourists in 2023. In April, over 1.3 million tourists stayed in the Venetian area, with a peak of 58,000 overnight stays in one weekend; consequently, Venice limits groups to 25 people. Firenze, with 14 million tourists in 2023, experiences anti-tourism graffiti. Italy debates tourism's impact amid fears of overtourism. In 2023, tourism contributed €215 billion to the national GDP, 10.5%, and created 185,000 jobs, making up one in eight jobs in Italy.
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Volotea rivoluziona l’esperienza di volo tra digital e AI

✈ Volotea, an airline recognized by Skytrax, aims to enhance customer experience through digital innovation, AI, and onboard comfort, led by Chief Experience Officer Alex de Jesús. The fleet of 44 A319-A320 aircraft features reclining seats, spacious cabins, onboard entertainment via wifi, and the play.volotea.com portal. The company analyzes passenger feedback weekly and conducts market research to adapt to changing customer needs. Recent initiatives include joining Enac's 'One click away' project for easier booking of onboard assistance and airport services, improving their app and website for user-friendliness, and integrating AI with Smart Coaching and a chatbot for call center staff training and support.
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Mandarin Oriental Mayfair, dove le divise interpretano il fashion

🏠 Mandarin Oriental Mayfair, a distinctive boutique hotel in London, opened in June. Famed for intersecting fashion, media, art, and business, it set itself apart with unique staff uniforms designed by Nicholas Oakwell of NO Uniform, in collaboration with General Manager Susanne Hatje. The uniform collection merges classic British tailoring with Asian influences, showcasing cherry blossom embroideries and kimono-inspired sleeves, as well as bomber-style shirts and dragon-embroidered jackets for bartenders.
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Calabria, cresce l’appeal: +4 per cento di arrivi

🏖️ Calabria, alongside Puglia and Trentino Alto Adige, ranks as Italy's most appealing tourist region, according to the recent Demoskopica report. By the end of August, tourist arrivals in Calabria are expected to increase by 4% compared to last year, potentially boosted by more low-cost airline flights to the region's three airports. The unique combination of sea, mountains, and culture is particularly attractive to young travelers. However, concerns arise with inflation rates in the tourism sector rising by 3.6% annually and 1.2% monthly.
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Il Portogallo cresce nel primo semestre: +4,5% le notti

🏖️ Portuguese tourism sees a rise in overnight stays by 4.5% in the first half of the year, with international markets rising by 5.8% versus a modest 1.4% growth domestically. Hotel sector numbers for June recorded a 6.7% increase in guests and 4.8% in overnight stays. However, a slowdown in domestic tourism was noted with a 0.8% decrease in Q2 after a 4.7% increase in Q1, while foreign visitor nights grew by 8.7% in Q1 and 4.2% in Q2 according to the National Institute of Statistics of Portugal.
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Torna limite liquidi I nuovi scanner bocciati dalla Ue

🛈 From September, the EU will reinstate a 100 ml limit for liquids, creams, and gels in hand luggage for air travel. Malpensa, Linate, and Fiumicino airports, which had recently implemented new scanners allowing for the verification of liquids, will be affected. Olivier Jankovec, director general of Aci Europe, expressed concerns about the impact on airports that adopted the new technology, both operationally and financially.
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  • 2 min

Borghini e Cossa: le 10 regole del perfetto assicurato

💸 Borghini e Cossa, a historic travel insurance broker, present "golden rules for the insured" at the start of August, amidst traditional departure times. Key tips include immediate trip cancellation upon unforeseen incidents, prompt claim opening, careful documentation submission without delegation, and avoiding unnecessary paperwork. For medical/luggage guarantees, they advise saving policy details on phones, contacting the operational center without hesitation, following given instructions, preferring electronic payments with saved receipts, and carrying life-saving medications in hand luggage. Daniela Rando, claims management executive, emphasizes checking policy coverages, maximum payouts, and exclusions for informed choices.
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Air Europa dopo il dietrofront Iag: “Progetto forte”

✈ Air Europa, following IAG's acquisition withdrawal, is committed to implementing its Strategic Plan for expansion and key role consolidation in Europe-America connectivity. Despite IAG's turnaround, Air Europa asserts the strength and feasibility of its business project for a sustainable, independent long-term future, emphasizing development, expansion, and service quality improvement.
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L’aeroporto di Palermo festeggia 1 milione di pax nel mese di luglio

🏨 Palermo Airport celebrated surpassing one million passengers in July, a first-time achievement. Traffic increased by 4.09% compared to July 2023 and 26.95% over July 2022. Flight numbers also rose by 4.97% from July 2023. Top international destinations were Paris, Munich, and London, and Rome, Milan Malpensa, and Linate domestically. Gesap president Salvatore Burrafato highlighted the milestone as a rewarding result of managerial choices, aiming for sustained growth.
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