Le lacune dell’AI, così il travel può fare la differenza
🗺 64% of travelers are open to using AI travel assistants for information, according to Amadeus' study, "Connected Journeys." However, 25% report frustrations with outdated or inaccurate information, and another 25% find AI struggles to understand personal preferences. Decius Valmorbida of Amadeus emphasizes meeting high traveler expectations. The travel industry should adopt AI tools to enhance customer experience, while maintaining human expertise in planning and booking phases for a personalized approach.
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