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  • 2 min

CISA AERO: la gestione degli accessi semplice e intuitiva per il tuo hotel

🔑 CISA AERO, a cloud-based access control system designed for hotels, B&Bs, and short-term rentals, simplifies operations via smartphone clicks. The app, compatible with iOS and Android devices, allows for remote access management, digital key assignment, permission modification, and real-time credential updates via WhatsApp or email. Digital keys eliminate the risk of loss and reduce time and costs. The cloud technology ensures security by allowing specific access scheduling and instant credential revocation, with a complete access history log. This system is presented as both practical and cost-saving, streamlining processes and saving staff time, ideal for small establishments seeking competitive efficiency.
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  • 3 min

Le innovazioni nel marketing digitale degli hotel

🏨 Hotel digital marketing in 2025 will evolve, with personalization and emerging trends shaping guest interactions. eHotelier identifies key trends: short-duration videos on TikTok targeting Millennials and Gen Z, partnerships with micro and nano influencers for authentic engagement, leveraging user-generated content (UGC) for trust and conversions, optimizing for voice search responding to conversational queries, and local marketing for authentic cultural experiences. These innovations cater to consumer needs, enhancing visibility and fostering guest loyalty.
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  • 2 min

L’evoluzione del turismo digitale: il self check-in e le nuove aspettative dei turisti

🏨 Hany Abdelkawi's article "Viaggi 2040" predicts a 60% increase in global travelers by 2040, with India, China, and the United States leading the growth. These tech-savvy travelers make quick decisions, booking flights on average less than 50 days in advance. The rise in travel necessitates more digital, efficient, and scalable accommodation solutions, such as self check-in, to meet demand for traveler autonomy and optimize property management while maintaining urban harmony. Ok Home's self check-in system accommodates diverse traveler needs without direct interaction, reduces operational costs, and promotes sustainability by eliminating physical keys.
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Venezia, l’Hotel Bauer ha un nuovo proprietario: se lo aggiudica Mohari Hospitality

🏡 Mohari Hospitality acquires the iconic Hotel Bauer in Venice, with plans for extensive restoration to enhance its Venetian medieval manierismo architecture from the late 19th century. The investment firm, alongside European strategic partner Omnam Investment Group, expands its luxury hotel portfolio which includes the recent acquisition of a historic property in Paris and the Four Seasons Hotel in Madrid. Key advisors for the acquisition were Kryalos SGR, DLA Piper, Deloitte, Eastdil Secured, CBRE, and Cushman & Wakefield.
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  • 4 min

21 Gr di Turismo: Formazione

🎲 In Italy, a pact for tourism focusing on issues like sustainability and AI was signed at the National Tourism Forum. Spirit Airlines filed for Chapter 11 bankruptcy but will honor tickets and loyalty points. Thailand targets 40 million arrivals and about 94 billion euros in tourism revenue for the next year, possibly through gambling legalization. Booking Holdings plans staff cuts despite a Q3 revenue of $8 billion and a $3.7 billion EBITDA, up 12% from 2023. Italy is essential for the Minor hotel group, which aims to expand. Pompeii caps daily visitors at 20,000 to improve the experience, possibly reducing to 15,000. Protests in Florence against short-term rentals led to calls for key-box bans. The Campuestohan Highland Resort in the Philippines opened a new 15-room hotel shaped like a 35-meter high chicken.
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Report per Hotel: Guida per gli Albergatori

📊 Revenue tracking is crucial in hotel reports, with room revenues constituting 60-70% of total revenue. Key performance indicators include RevPAR (Revenue Per Available Room), calculated by multiplying ADR (Average Daily Rate) by occupancy rate. Food operations often contribute 25-30% to full-service hotels' total revenue. Labor costs typically account for 35-45% of revenue, with detailed spending analysis necessary. Customer service response times aim for resolution within 15-20 minutes for standard requests, using NPS (Net Promoter Score) for satisfaction scores. For market analysis, understanding market share and pricing position relative to competitors is important. Employee turnover rates should be kept below industry averages (typically 30-35% annually). Energy consumption patterns and maintenance evaluations are monitored, with preventive maintenance highlighted. Guest feedback analysis includes online review scores and sentiment analysis. Strategic planning uses booking pace analysis and revenue forecasting based on historical data and market trends.
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  • 2 min

La stagione da record di Borgo San Felice: boom di arrivi e presenze per il resort toscano

🏠 Borgo San Felice Resort, a five-star hotel in Siena under the Allianz Group and Relais & Châteaux, reported a 16% increase in arrivals and stays in 2024 compared to the previous year. The USA remains the top market with 56% of guests, with rising numbers from Brazil, Mexico, Canada, and China. The resort's Ristorante Poggio Rosso, led by Executive Chef Juan Quintero, retains its Michelin Star awarded in 2020 and Michelin Green Star from 2022. Two Michelin Keys were also awarded for hotel excellence. The 2025 season starts on April 10, featuring a Botanic Spa with Codage treatments, exclusive UNESCO site visits, and unique experiences like the Palio di Siena.
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Mare, lago, montagna, città: R Collection Hotels consolida gli investimenti

🏖️ Italian hotel group R Collection Hotels, led by brand director Ludovica Rocchi, manages ten hotels across destinations like Lago di Como, Annone, Courmayeur, La Thuile, the Ligurian Riviera, and Milan. For 2025, the group plans numerous initiatives including acquisitions and structure updates. The Bianca Relais, a five-star hotel with ten suites, is geared for events and ceremonies. Casa Du Lac expands the group's presence in Varenna alongside Hotel Royal Victoria and Villa Cipressi. In Menaggio, the Grand Hotel Victoria Concept&Spa, awarded 2 Michelin stars in 2024, will reopen in 2025 with renovated suites. The Grand Hotel Courmayeur MontBlanc and Montana Lodge&Spa in La Thuile have joined the Preferred Hotels&Resorts network. On the Ligurian coast, the Grand Hotel Bristol has opened the Marina di Bardi Beach Club and announced the renovation of the Royal Suite.
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