Derwent House enjoys newfound efficiency thanks to Little Hotelier

Derwent House is a collection of five luxury apartments in Scarborough’s picturesque South Cliff. These self-catering apartments garnered an exceptional rating from guests when featured on Channel 4’s ‘Four in a Bed’ in the UK, ultimately securing the runner-up position. Additionally, the apartments boast an impressive 9.8 rating on Booking.com and are currently in the process of becoming a registered filming location for film and TV. Clearly beloved by all, Derwent House offers an exceptional experience that attracts both guests and media attention alike.

Owner Claire Moseley also manages Maynard Hotel and Rowntree Lodge in Scarborough, and uses Little Hotelier’s all-in-one solution to manage daily operations. We recently had the privilege of speaking with Claire to hear about her experience running these three Scarborough hotels and how Little Hotelier has made life easier.

A constant challenge to adjust rates to reflect seasonal demand

Scarborough, located on England’s North Sea coast, is a highly seasonal travel destination. As a result, Claire and the team must continuously adjust rates to align with market demand.

Little Hotelier’s front desk system features an intuitive inventory tab, empowering hoteliers to swiftly adjust room rates individually or in bulk. Additionally, reservations can be managed on the move using Little Hotelier’s mobile app. 

“I find accessing the inventory particularly useful, enabling me to inflate or deflate prices subject to demand,” Claire said.

Between the UK’s unpredictable weather and numerous local events, Claire noted that “you don’t know demand until the last minute”, so it is a massive relief that it is “so efficient to change around rates” with Little Hotelier.

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A system that does it all

Derwent House has been particularly impressed with the efficiency of Little Hotelier’s powerful all-in-one solution. When speaking about her daily routine, Claire mentioned “the first thing I do in the morning is log on to see my three properties through Little Hotelier to see who is coming and going, which payments have been taken, etc.” 

Running a successful hotel involves numerous responsibilities, making it crucial to have a reliable system that centralises all operations. This becomes even more critical when managing multiple hotels, ensuring seamless management and efficiency across all properties. Claire found all of this to be a positive experience with Little Hotelier.

Not to mention Little Hotelier’s revenue management capabilities. “The reports are particularly helpful at informing me of revenue and trends. Just very reflective of the business demands,” she said.

Unrivalled customer support

Managing three different properties simultaneously is a significant endeavour, making 24-hour support essential for addressing any questions that may arise. Through chat, phone, or web, Little Hotelier will be there to help you succeed at any time.

Claire stated that her experiences were always positive.

“Little Hotelier is always extremely responsive and will always get back to you with a tracking number if needed,” she said. “The staff are very well trained, always professional, and don’t stop until the job is done”.

Derwent House is a true labour love and offers an exceptional experience, serving as a testament that Scarborough offers more than just fish and chips. 

Little Hotelier is honoured to work with a property of such quality. Thank you Claire and team!