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Tony Loeb

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Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
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Turismo accessibile: in arrivo 50 milioni di euro

🏆 Italian ministers Alessandra Locatelli, Giancarlo Giorgetti, Marina Elvira Calderone, and Daniela Santanchè signed a decree allocating €50 million to accessible tourism from the Fondo Unico per l’inclusione delle persone con disabilità. The goal is to finance interventions and projects promoting inclusive experiences, ensuring equal access to facilities, transport, and attractions across Italy, as part of the strategic plan for the sector.
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Arriva la Artic Season di Atlas Ocean Voyages

🌊 Atlas Ocean Voyages announces its Arctic Season 2026 featuring yacht expedition cruising with six and seven-night expeditions. For the first time, a pre-cruise hotel stay is included. Passengers on World Voyager and World Navigator will explore new ports like Skjoldungen Island, Greenland, and Stykkishólmur, Iceland. Hosting fewer than 200 guests per ship, departures are from Longyearbyen, Svalbard, and Kangerluusuaq, Greenland. A solar eclipse on August 11 enhances the array of cultural and natural activities.
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Il bug di Microsoft costa 500 milioni a Delta Air Lines

💸 On July 19, Delta Air Lines faced a global IT systems outage causing massive disruptions to air traffic, with a potential cost of $500 million. CEO Ed Bastian disclosed that the economic damage from flight cancellations, which persisted for days due to the CrowStrike bug, amounted to "tens of millions of dollars a day" for refunds and hotels. Over 5,000 flights were cancelled over a five-day period, exacerbating the situation with additional staff scheduling issues. The company now handles thousands of compensation claims.
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TTG Travel Experience 2024 evento di respiro mondiale: il Programma The World

🌏 Travel destinations beyond Italy and the Mediterranean are gaining popularity, with the Orient, including Vietnam, Indocina, Indonesia, and Japan, leading the way, and new emerging destinations like Bali, Saudi Arabia, and Uzbekistan, which is seen as a safe destination. The positive trend for Korea continues, and China is experiencing excellent booking trends. These insights come from a TTG Italia survey, which sets the stage for the TTG Travel Experience event by Italian Exhibition Group, taking place from October 9 to 11 at the Fiera di Rimini. Building on the growth in tourism exchange between Italy, Mediterranean countries, and the rest of the world, TTG Travel Experience started an internationalization process a year ago through TTG Med. The 2024 edition will introduce "Programma The World," a matching system for international buyers and sellers, evolving the event into a global B2B affair, as described by Gloria Armiri, Group Exhibition Manager Tourism & Hospitality Division of IEG.
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Overtourism in Italia ‘Non è colpa dei turisti’

🏠 Venezia celebrates the entry of €2.2 million from a tourist entry ticket trial, while Tuscany reports 52 million tourists in 2023. In April, over 1.3 million tourists stayed in the Venetian area, with a peak of 58,000 overnight stays in one weekend; consequently, Venice limits groups to 25 people. Firenze, with 14 million tourists in 2023, experiences anti-tourism graffiti. Italy debates tourism's impact amid fears of overtourism. In 2023, tourism contributed €215 billion to the national GDP, 10.5%, and created 185,000 jobs, making up one in eight jobs in Italy.
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Volotea rivoluziona l’esperienza di volo tra digital e AI

✈ Volotea, an airline recognized by Skytrax, aims to enhance customer experience through digital innovation, AI, and onboard comfort, led by Chief Experience Officer Alex de Jesús. The fleet of 44 A319-A320 aircraft features reclining seats, spacious cabins, onboard entertainment via wifi, and the play.volotea.com portal. The company analyzes passenger feedback weekly and conducts market research to adapt to changing customer needs. Recent initiatives include joining Enac's 'One click away' project for easier booking of onboard assistance and airport services, improving their app and website for user-friendliness, and integrating AI with Smart Coaching and a chatbot for call center staff training and support.
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Mandarin Oriental Mayfair, dove le divise interpretano il fashion

🏠 Mandarin Oriental Mayfair, a distinctive boutique hotel in London, opened in June. Famed for intersecting fashion, media, art, and business, it set itself apart with unique staff uniforms designed by Nicholas Oakwell of NO Uniform, in collaboration with General Manager Susanne Hatje. The uniform collection merges classic British tailoring with Asian influences, showcasing cherry blossom embroideries and kimono-inspired sleeves, as well as bomber-style shirts and dragon-embroidered jackets for bartenders.
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Calabria, cresce l’appeal: +4 per cento di arrivi

🏖️ Calabria, alongside Puglia and Trentino Alto Adige, ranks as Italy's most appealing tourist region, according to the recent Demoskopica report. By the end of August, tourist arrivals in Calabria are expected to increase by 4% compared to last year, potentially boosted by more low-cost airline flights to the region's three airports. The unique combination of sea, mountains, and culture is particularly attractive to young travelers. However, concerns arise with inflation rates in the tourism sector rising by 3.6% annually and 1.2% monthly.
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Il Portogallo cresce nel primo semestre: +4,5% le notti

🏖️ Portuguese tourism sees a rise in overnight stays by 4.5% in the first half of the year, with international markets rising by 5.8% versus a modest 1.4% growth domestically. Hotel sector numbers for June recorded a 6.7% increase in guests and 4.8% in overnight stays. However, a slowdown in domestic tourism was noted with a 0.8% decrease in Q2 after a 4.7% increase in Q1, while foreign visitor nights grew by 8.7% in Q1 and 4.2% in Q2 according to the National Institute of Statistics of Portugal.
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