IA, fidelizzazione, assistenza Le chiavi del successo delle agenzie per Expedia
🗺 Robin Lawther, VP of Expedia TAAP, emphasizes travel agents' role as "investment custodians" for travelers. Key focus: crisis management and last-minute assistance, challenging without proper tech and infrastructure. Lawther highlights AI's transformative role in enhancing service, predicting an increase in tech standards as expectations rise. Expedia TAAP is advancing AI tools to complement, not replace, agents’ skills, positioning AI-empowered agencies as industry leaders.
Condividi