Gli “intoppi” dell’AI.
💻 In a recent podcast episode of "Matt Talks" hosted by Matt Welle, new AI technology was introduced to address communication gaps in hotel management systems. Traditional chatbots are evolving into autonomous digital agents capable of task automation across systems via open APIs. This shift aims to enhance guest experiences while maintaining essential human interaction in hospitality. Notably, hotels using APIs report higher guest satisfaction scores for AI-managed interactions compared to human-managed ones, underscoring AI's potential to refine hospitality.
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