Recensioni Hotel: Guida Completa per i Property Manager nel 2025
💸 Over 93% of travelers make accommodation decisions based on online reviews, reading 6-12 reviews on average. Properties rated below three stars are often filtered out by 88% of customers. Higher-rated accommodations can command prices 24% higher for a 3.9 rating compared to a 2.4 rating. A 10% improvement in review scores can lead to a 9% increase in bookings. Response to reviews should be within 72 hours, utilizing a calm, constructive tone. Negative reviews are opportunities for service excellence demonstration. Implementing real-time feedback systems can prevent negative public reviews.
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