Dean Elphick2

6 min

Hotel surcharge explained: A guide for small accommodations

A hotel surcharge is a fee paid by guests to cover additional services or costs not included in the base room rate. Examples of hotel surcharges include resort fees, minibar…

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7 min

How to simplify hotel reservation confirmation

What is a reservation confirmation? A reservation confirmation is a document that a hotel provides to guests that confirms the details of that guest’s booking. Hotel reservation confirmations are a…

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8 min

What is hotel rate parity and why does it matter?

What is rate parity? Rate parity, or price parity, is a contractual agreement between a hotel or B&B and its distribution agents that its room rates will remain the same…

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6 min

Managing Airbnb cleaners: Complete guide for hosts

What are Airbnb cleaners? Airbnb cleaners are service providers hired by hosts to prepare and maintain an Airbnb property, to ensure cleanliness, comfort and guest satisfaction. The job goes beyond…

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6 min

Hotel payment terminal guide for small hotels

What is a hotel payment terminal? A hotel payment terminal is a device or piece of software used by hotel staff to process guest payments securely and efficiently at check-in,…

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7 min

What is hospitality experience? A guide for small hotels

What does hospitality experience mean? A hospitality experience is a service encounter that guests have with a hospitality business like a hotel. The aim of that business is to make…

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3 min

L’espansione strategica di Purs Hotel con SiteMinder e Relais & Châteaux

Share this Scopri Purs Hotel: un mix di eleganza senza tempo e architettura moderna Purs Hotel si trova nella pittoresca cittadina di Andernach, in Germania. È il primo hotel interamente…

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7 min

Classifica TripAdvisor: fattori per migliorare il tuo hotel

Share this Cos’è la classifica di TripAdvisor? La classifica TripAdvisor è una sorta di pagella del tuo hotel a disposizione dei tuoi ospiti. Indica il tuo posizionamento rispetto alle altre…

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5 min

Upselling per hotel: tecniche, strategie ed esempi

Share this Cos’è l’upselling per hotel? L’upselling per hotel è la pratica di incoraggiare gli ospiti ad acquistare servizi o upgrade durante il loro soggiorno, in aggiunta alla prenotazione iniziale.…

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4 min

Derwent House enjoys newfound efficiency thanks to Little Hotelier

🏡 Derwent House, Scarborough, ranks as runner-up on Channel 4's 'Four in a Bed.' The apartments carry a 9.8 rating on Booking.com. Owner Claire Moseley also manages Maynard Hotel and Rowntree Lodge, using Little Hotelier’s all-in-one solution for operations. Derwent is a highly seasonal destination, requiring rate adjustments. Little Hotelier’s system offers inventory management, mobile app for on-the-move operations, and 24/7 customer support, optimizing efficiency for Claire's three properties.

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