Since opening its doors in 2023, The Freedom Club Hostel KL, which is tucked away in the centre of Kuala Lumpur, has grown to be a popular destination for contemporary travellers. The hostel’s minimalist comfort and cozy community vibes were designed specifically with digital nomads, backpackers, and solo adventurers in mind. It creates a space where guests can relax, connect, and share their stories from around the world.
The property welcomes international visitors from all over the world, including Japan, South Korea, the Americas, Europe, and neighbouring Southeast Asian nations. Its goal is simple: to provide a social, safe, and affordable stay in one of Asia’s most vibrant cities.
With clean and cozy rooms, shared kitchen and lounge spaces, a rooftop terrace, and helpful travel suggestions by the staff, every detail is designed to feel like home and provide memorable experiences.
From manual challenges to seamless control
Managing multiple online travel agency (OTA) listings manually to sell rooms was a constant challenge for The Freedom Club Hostel KL, particularly as the volume of bookings increased.
The team was forced to constantly toggle between various systems to update room availability – a time-consuming process that led to overbookings and operational inefficiency.
“Before using Little Hotelier’s property management software, we faced challenges like overbookings and difficulty managing multiple OTA listings,” shares General Manager, Khoo.
After researching solutions and discovering Little Hotelier via Hotel Tech Report, the team quickly decided to make the switch and noticed a positive difference immediately.
Centralised room and rate management meant they could manage and update the property’s availability across all booking channels in real-time, allowing for more accuracy and less double-bookings.
”Little Hotelier streamlined our operations by centralising room availability and bookings. It saves us time and gives us better control of our daily operations,” Khoo adds.
“What impresses me most is how seamless and user-friendly the system is. Everything, from managing reservations to handling payments, is all in one place. It saves a lot of time, and the real-time OTA updates are a big plus.”
One of the team’s favourite features is Little Hotelier’s online payment tool, which allows them to make secure and instant payments, ensuring guests are at ease and check-in is as smooth as possible.
“Little Hotelier is simple to use, even for those without a tech background,” Khoo mentions. “It streamlines everything from bookings to payments, saving time and reducing errors. Plus, the support team is always responsive and helpful.”
With Little Hotelier behind the scenes, The Freedom Club Hostel KL continues to deliver the best hospitality service with elegance and ease.
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