HotelPartner looks to resilience with reorganisation

People as a Success Factor: HotelPartner Puts Employees at the Centre of Its Future Strategy.  

With lived self-responsibility, an open-error culture, and clearly-defined roles, HotelPartner is strengthening its HR expertise – ensuring stronger engagement and enhanced service quality in the hospitality industry.

As part of its realignment, HotelPartner Revenue & Profit Management is further developing not only its technological innovations but also its internal team and leadership structures. The newly defined areas of responsibility promote greater ownership and targeted efficiency gains – a decisive step in an industry increasingly shaped by technological disruption and economic pressure.

“Since our founding, the development of our employees has been one of the core pillars of the company. The more teams grow in self-responsibility, conflict competence, and collaboration, the better our partner hotels perform. Ultimately, both guests and hoteliers benefit equally,” emphasises Lars Meier, COO at HotelPartner Revenue & Profit Management.

Clear Structures for Greater Impact

In addition, the company’s activities are now structured into four core areas: Revenue Consulting, Revenue Trading, Revenue Management, and the Service Desk, which is further divided into Implementation and Content Management. This is complemented by the Integration department, which ensures the seamless connection of processes and systems. Key positions have been strategically filled with top talent from within the company’s own ranks.

“We actively encourage an open-error culture because it is the foundation for sustainable learning and innovation – both for us as a company and for the services we deliver to our partners,” adds Oliver Meyer, Founder and CEO of HotelPartner Revenue & Profit Management.

Focus on Training and Development

The current transformation process is, above all, an HR project with a clear goal: to create a working environment where openness, willingness to learn, and constructive dialogue are part of everyday life. A culture of appreciation and learning serves as a key driver for process optimisation. The company views differing opinions and challenging situations as opportunities for joint problem-solving and further development.

Daniela Schelski, Senior Chief People & Culture at HotelPartner Revenue & Profit Management, explains: “Some employees join us without specific prior knowledge; we provide them with comprehensive training in the complexity of revenue management and the various systems. We accompany staff closely during their first six months and then support their individual development – for example through leadership or specialist training. This gives them long-term career prospects, while they in turn assume an important, self-responsible role within the company.”

Strong Cohesion in a Remote Setting
Regular in-person meetings and shared activities strengthen cohesion and build trust, especially in remote work settings. This directly benefits collaboration with partner hotels. Hotels profit from specialists who are not only highly trained in technical expertise but also embody strong values and consistently deliver superior results. Technological innovations such as the optimised HotelPartner Performance Platform or the B.E. Quick Web Booking Engine remain important cornerstones of success.

People + Technology as the Formula for Success
By combining technical expertise, human leadership, and a clear vision, HotelPartner has created a competitive advantage that goes far beyond classic service quality, measurably driving revenue, profitability, and enhanced guest experiences. Only those who are strong internally can deliver sustained top performance externally.

The company is also increasingly positioning itself as a strategic driver of holistic profit management. With a strong network of established service partners, HotelPartner not only safeguards hoteliers but also actively increases their economic success – even in an ever more complex market environment.

About HotelPartner Revenue Management:

HotelPartner is a Europe-wide provider of revenue and profit management services for the hotel industry, headquartered in Schindellegi, Switzerland, and founded in 2006. The company was among the first in the hospitality industry to offer fully tailored revenue management solutions. HotelPartner Revenue & Profit Management relies on an innovative synergy of a qualified team, proven expertise, and pioneering proprietary technology (TET Synergy). The company supports accommodation providers in increasing revenue and reducing costs – always driven by its core values of Optimisation, Success, and Security. Its focus lies in consistently aligning with the individual needs of hoteliers and pursuing a forward-looking sales strategy for long-term success.

Today, HotelPartner Revenue & Profit Management employs around 70 experts in hospitality, revenue and yield management, content management, distribution, technology, and development. With offices in Lausanne, Bern, Vienna, Salzburg, Hamburg, and London, the company currently serves around 500 partner hotels.

www.hotelpartner.com

Photo: Florian Augustin and Oliver Meyer, HotelPartner Revenue Management. Source: HotelPartner Revenue Management. Free for publication. Reproduction of the press release is royalty-free.